From Question to Answer: Contact Bulletz Casino

Escalate it in writing to [email protected] and set out what went wrong, with any chat reference. Our team reviews the case and replies with a resolution. If you still disagree, you can take the matter to Curacao eGaming, our regulator.

Support answers in English, German, Finnish and Norwegian, so pick whichever suits you at the start of a chat or in your e-mail. An agent replies in that language across live chat, e-mail and phone. Other languages may be limited, so English stays the safest choice.

You can request a copy of the data we hold on you, or ask us to delete it, by writing to [email protected]. We confirm your identity first, then act within the rules that apply to us. Deletion may be limited where we must keep records by law.

It is a sound habit. Bulletz Casino N.V. holds license 8048/JAZ2021-019 from Curacao eGaming, and that regulator oversees how we operate. The company is registered in Malta as C-29983, with a base at Heelsumstraat 51, E-Commerce Park Vredenberg, Willemstad, Curacao.

Ask us through live chat or from your registered e-mail and we will close it, since each player may hold one account only. Any remaining balance is handled under our terms before closure. If gambling has become a problem, ask for self-exclusion at the same time.

We never ask for your password. Instead, give the e-mail address on your account and, if asked, a recent payment reference so we can match you. That is usually enough to locate you and move straight to your question.